Deliveries

There is a standard handling and processing time of 2 business days, delivery times varies depending on the state you're in, below is a rough estimate of expected delivery times.

VIC: 2-3 working days

NSW: 3-4 working days

SA: 3-4 working days

QLD: 5-6 working days

WA/NT: 7-10 working days

NOTE: The above delivery times are based on a normal working week and does not include public holidays, also based on Metropolitan area's.

Some freight companies we use are Border Express, Cope, Direct Freight Express, GBI Logistics, Startrack and VicTas Freight Express.

Once an order has been dispatched from our warehouse, you will receive an email confirmation along with tracking details.

For big bulky and heavy items which are shipped out on skids/pallets, the delivery company normally will contact the customer to organise a day for delivery.

At no time will delivery drivers take your order into your house, normally all orders are left at your front door or a safe place.

If it's a building/construction site, please be advised courier companies will only deliver the order if they have access into the premises, if they don't have access, they will not deliver, also someone has to be there to receive the order.

It is the buyers responsibility to track, follow up and liaise with the freight company in regards to the delivery of their order.

Orders will be returned back to our warehouse if deliveries are unsuccessful by the courier company for which they would have made a few attempts and a re-delivery fee will be charged to the customer to deliver their order again.