T r a c k i n g   &   R e c e i v i n g   Y o u r   O r d e r

Once your order is dispatched, you’ll receive a confirmation email with tracking details.

E s t i m a t e d   D e l i v e r y   T i m e s   ( M e t r o   A r e a s )

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VIC

2-3 Business Days
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NSW & SA

3-4 Business Days
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QLD

5-6 Business Days
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WA & NT

7-10 Business Days
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TAS

7-10 Business Days

Note

These estimates apply to standard working weeks and do not include public holidays. Times are based on metro areas. Regional or country areas may take a few days longer.
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F r e i g h t   C o m p a n i e s   W e   U s e

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Border Express
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Cope
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Direct Freight Express
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GBI Logistics
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StarTrack
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VicTas Freight Express

I m p o r t a n t   D e l i v e r y   I n f o

Please keep these key points in mind for smooth delivery:

• Bulky/Heavy Items:
Large items shipped on pallets or skids will require scheduled delivery. The courier will contact you to arrange a day.
Delivery drivers do not bring items indoors—orders are left at the front door or a safe location.

• Construction Sites:
Courier companies will only deliver if they have access to the site and someone is present to receive the goods.
No access = no delivery.

• Missed Deliveries & Re-Delivery Fees:
It’s your responsibility to track your delivery and coordinate with the courier.
If delivery fails after multiple attempts, the order will return to our warehouse and a re-delivery fee will apply.