Franke, Duravit, KWC, Falmec & Phoenix

Change of Mind

Please note that we do not accept returns for change of mind.

We strongly advise customers to thoroughly research their selected product before purchasing — including checking specifications such as size, colour, material, compatibility, and fitment for their intended application.

Incorrect Item Ordered

If an incorrect item is ordered by the buyer:

• All return freight costs are the buyer’s responsibility.

• The item must be returned in the original condition as shipped.

• Refunds will be issued based on the condition of the returned goods.

• A 20% restocking fee applies to cover admin, processing, and handling costs.

This return policy applies only to brand new stock.

Factory Seconds & Ex-Display Items

Factory seconds and ex-display items are sold “as is.”

• The item description will outline any known imperfections or damage.

• Images provided are for reference only and may not capture every flaw.

• We aim to give accurate and detailed information to assist your purchase.

• No returns or refunds are accepted on factory seconds once dispatched.

Discontinued (Brand New) Items

If you receive a discontinued or run-out brand new item that is damaged in transit:

• You must contact us within 48 hours of delivery. (Please include clear photos of the damage and the packaging.)

• If available, we will offer a replacement. If not, a refund will be provided in accordance with our standard refund policy.

• No claims will be accepted after 7 days of receiving a damaged or incorrect item.

Order Cancellations

Orders cannot be cancelled once dispatched, as the items are already with the delivery carrier.

Restocking Fee

A 20% restocking fee applies to any approved returns on brand new stock to cover administrative and handling costs.