FAQ

Where do you ship from?

We ship out of Dandenong South, Melbourne, Victoria.

What is a Factory Seconds item?

Factory Seconds are products which are not resell-able as brand new due to minor imperfections, damages, cosmetic blemishes, marks, scratches, dents and may even be open box returns.

What is a Discontinued/Run-Out Item?

Discontinued/Run-Out items are brand new products which are end of life, have been discontinued or now is obsolete.

What brands do you deal with?

We deal specifically with Franke, KWC, Falmec and Duravit.

Does all your items have warranty?

Yes, all our items have warranty unless specified in the item description.

Factory Seconds (T3):

Comes with 12 months manufacturers warranty.

Due to the nature of Factory Second items which already has some damage or defect, the warranty only covers parts/ main item other than the damage/defect the item already has e.g Taps, Sinks, Accessories, Appliances etc also does not cover onsite service technician/ labour.

Discontinued/Run-Out:

Comes with full manufacturers warranty, check item description for warranty period/ terms. Read through warranty specifications on manufacturers website for full warranty details.

What payment methods do you accept?

Visa, Master Card, Debit Card & Afterpay.

Payments via credit/debit and Afterpay may take up to 3 business days to clear, after which your order will be dispatched out from our warehouse.

Franke/Falmec/KWC/Duravit Australia Bonus Offers/Redemptions:

The Online Clearance does not participate in any form of Bonus Offers/Redemptions from any of the brands above and purchasers from our website doesn't qualify for Franke/Falmec/KWC/Duravit bonus offers.