Phoenix Festival Soap Dish

Please be advised we do not accept returns based on a change of mind.

Its advisable for the buyer to do their research on the item/product they are interested in, in-terms of size, colour, material, fitment and compatibility with their application before making a purchase.

In the event of a wrong item/product ordered by the buyer, the cost of the return/ freight will fall upon them and will be solely responsible for the return of the goods in the condition it was shipped out and the refund will be based on the condition the item is returned in.

Factory Seconds & Ex-Display

These are sold on “as is” basis and the condition of the item will be noted in the item description, images provided are only to show the overall condition of the item and may not capture each and every imperfection or damage.

We try to do our best to provide you with as much images and information on the item to the best of our ability.

Discontinued Items (Brand New) 

If you have purchased a brand new discontinued item and it has arrived damaged or has been damaged in transit, please contact us immediately within 48 hours, also providing images of the damage to the item and its packaging. We will try to resolve the issue swiftly as possible by either providing a replacement (if we have stock) or a refund (normal refund policy applies).

No returns will be accepted after seven days of receiving any damaged goods or wrong orders.

Re-Stocking Fee:

A 20% re stocking fee applies to return orders, this is to cover admin, processing and handling fees.

There is a standard handling and processing time of 2 business days, delivery times varies depending on the state you're in, below is a rough estimate of expected delivery times.

VIC: 2-3 working days

NSW: 3-4 working days

SA: 3-4 working days

QLD: 5-6 working days

WA/NT: 7-10 working days

NOTE: The above delivery times are based on a normal working week and does not include public holidays, also based on Metropolitan area's.

Once an order has been dispatched from our warehouse, you will receive an email confirmation along with tracking details.

Some freight companies we use are Border Express, Cope, Direct Freight Express, GBI Logistics, Startrack and VicTas Freight Express.

Freight companies may or may not call before delivery and some times would leave a delivery notice at your door or in your mailbox if no one is available to receive delivery.

Also in some cases delivery companies would leave your order in a safe place.

If it's a building site, please be advised courier companies will only deliver the order if they have access into the premises, if they don't have access they will not deliver, also someone has to be there to receive the order.

It is the buyers responsibility to track, follow up and liaise with the freight company in order to arrange a time for delivery. 

Orders will be returned back to our warehouse if deliveries are unsuccessful by the courier company for which they would have made a few attempts and a re-delivery fee will be charged to the customer to deliver their order again.

Where do you ship from?

We ship out of Dandenong South, Melbourne, Victoria.

What is a Factory Seconds item?

Factory Seconds are products which are not resell-able as brand new due to minor imperfections, damages, cosmetic blemishes, marks, scratches, dents and may even be open box returns.

What is a Discontinued/Run-Out Item?

Discontinued/Run-Out items are brand new items which are end of life, have been discontinued or now are obsolete.

What brands do you deal with?

We deal specifically with Franke, KWC, Falmec, Duravit and Phoenix.

Does all your items have warranty?

Yes, all our items come with warranty, please check item description for the warranty period.

Ex-Display:

Items which were in retailer showrooms as show pieces and not installed/plumbed but may have minor damages such as marks and scratches.

Comes with 12 months manufacturer’s warranty.

Factory Seconds:

Comes with 12 months manufacturer’s warranty.

Due to the nature of Factory Second items which already has some damage or defect, the warranty only covers parts/ main item other than the damage/defect the item already has e.g Taps, Sinks, Accessories, Appliances etc also does not cover onsite service technician/ labour.

Discontinued/Run-Out/Brand New:

Comes with full manufacturer’s warranty, check item description for warranty period/ terms. Read through warranty specifications on manufacturers website for full warranty details.

What payment methods do you accept?

Visa, Master Card, Debit Card & Afterpay.

Payments via credit/debit and Afterpay may take up to 3 business days to clear, after which your order will be dispatched out from our warehouse.

Franke/Falmec/KWC/Duravit Australia Bonus Offers/Redemptions:

The Online Clearance does not participate in any form of Bonus Offers/Redemptions from any of the brands above and purchases from our website doesn't qualify for Franke/Falmec/KWC/Duravit bonus offers.